Last Updated: August 10, 2026

Welcome to VEZLUPINA™, operated by Pet Life, LLC.

Throughout these Terms & Conditions, the words “VEZLUPINA™,” “we,” “our,” and “us” refer to Pet Life, LLC and the online store operated under the VEZLUPINA™ brand.

These Terms govern your access to and use of our website, online store, products, digital content, checkout functions, customer support features, and related services collectively referred to as the “Services.”

By visiting our website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and any policies referenced on our website.

If you do not agree with these Terms, please discontinue use of the Services.

1. Eligibility & Website Access

By using VEZLUPINA™, you confirm that you are legally permitted to enter into transactions in your place of residence.

If you allow a minor under your supervision to use your device or access our website, you remain responsible for that use.

Certain areas of the website may require you to provide information such as:

• Your name

• Email address

• Shipping information

• Billing details

• Payment information

• Account credentials

You agree that information submitted to us will be accurate, complete, and reasonably current.

2. Customer Accounts

If account functionality is available, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activity performed through your account unless applicable law provides otherwise.

You should notify us promptly if you believe your account has been accessed without authorization.

Customer accounts may not be sold, transferred, or used for fraudulent or unlawful purposes.

We may restrict or suspend account access when reasonably necessary to protect customers, our store, or our Services.

3. Product Information

VEZLUPINA™ works to present product information as accurately as reasonably possible.

Product pages may include information regarding:

• Colors

• Materials

• Measurements

• Fit

• Features

• Pricing

• Availability

• Product photography

Because screens, lighting conditions, and device displays vary, the actual color or appearance of a product may differ slightly from what you see online.

For pet apparel, fit may also vary depending on breed, body shape, coat thickness, and individual measurements.

Customers are encouraged to review available sizing information before ordering.

4. Product Availability

All merchandise is subject to availability.

We may, when reasonably necessary:

• Update product details

• Modify available colors or sizes

• Limit purchase quantities

• Temporarily remove products

• Discontinue merchandise

• Correct inventory information

We do not guarantee that every product displayed will remain available indefinitely.

5. Orders & Acceptance

Submitting an order through our store constitutes an offer to purchase the selected merchandise.

Receiving an automated order confirmation does not necessarily mean that an order has been finally accepted.

We may review an order before fulfillment and reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:

• Suspected fraud

• Pricing errors

• Inventory inaccuracies

• Payment authorization issues

• Incorrect customer information

• Unusual order activity

• Violation of these Terms

If an order is canceled after payment has been successfully collected, an appropriate refund will be issued where applicable.

6. Reviewing Your Order

Please review your shopping cart and checkout information carefully before completing your purchase.

This includes checking:

• Product selection

• Size

• Color

• Quantity

• Delivery address

• Contact information

Because orders may begin processing shortly after purchase, changes or cancellations cannot always be guaranteed.

For assistance, contact:

service@vezlupi.com

as soon as possible after placing your order.

7. Personal Use

Products purchased through VEZLUPINA™ are generally intended for personal or household use.

You may not purchase merchandise for unauthorized commercial resale, redistribution, or fraudulent activity without our prior written permission.

We may limit quantities or refuse transactions that appear inconsistent with ordinary consumer purchasing behavior.

8. Pricing & Promotions

Product prices may change from time to time.

The price applicable to your purchase will normally be the amount displayed during checkout at the time your order is submitted.

Promotional offers may:

• Be available for limited periods

• Apply only to selected merchandise

• Require specific eligibility conditions

• Exclude certain items

• Be subject to availability

Unless otherwise stated, promotional offers generally cannot be exchanged for cash.

We reserve the right to correct obvious pricing, discount, or promotional errors.

9. Taxes, Shipping & Import Charges

Unless clearly stated otherwise during checkout, product prices may not include:

• Shipping charges

• Sales tax

• VAT

• Customs duties

• Import taxes

• Brokerage fees

• Other government-imposed charges

The amount payable will be shown or calculated during checkout where technically available.

International customers may be responsible for additional import-related charges imposed by their local authorities.

10. Payment

Customers must provide valid and accurate payment information when placing an order.

Payments may be processed by third-party payment service providers.

VEZLUPINA™ generally does not directly store complete debit or credit card numbers.

Your bank, card issuer, or payment provider may apply additional authorization, security, or verification procedures.

We may delay or cancel fulfillment if a payment cannot be verified or successfully authorized.

11. Shipping & Delivery

Estimated delivery periods shown on our website are provided for general guidance.

Actual delivery may be affected by factors outside our direct control, including:

• Carrier delays

• Customs inspections

• Weather

• Seasonal shipping volume

• Local delivery interruptions

• Incorrect address information

Please refer to our separate Shipping & Delivery Guide for additional information regarding processing, tracking, international shipments, and delivery issues.

12. Returns & Refunds

Eligible returns and refunds are handled according to our current Returns, Exchanges & Refunds Policy.

Return eligibility may depend on factors including:

• Condition of the merchandise

• Date of delivery

• Signs of use or wear

• Original packaging

• Product category

• Promotional or final-sale status

Customers should review the applicable return policy before sending merchandise back.

Unauthorized returns may not be accepted.

13. Intellectual Property

Unless otherwise indicated, the content associated with VEZLUPINA™ is owned by, licensed to, or lawfully used by Pet Life, LLC.

Protected content may include:

• VEZLUPINA™ branding

• Logos

• Product photography

• Graphics

• Website layouts

• Product descriptions

• Marketing copy

• Illustrations

• Design elements

• Videos

• Digital content

This material may be protected by copyright, trademark, and other intellectual property laws.

14. Permitted Website Use

You may access our website for normal personal shopping and informational purposes.

Without prior written authorization, you may not:

• Reproduce substantial portions of our website

• Republish product content for commercial purposes

• Copy or imitate our branding

• Modify copyrighted material

• Redistribute our photographs

• Use automated systems to extract substantial amounts of site content

• Represent yourself as affiliated with VEZLUPINA™ without authorization

All rights not expressly granted are reserved.

15. Third-Party Services

Our website may rely on or connect with third-party services such as:

• Payment providers

• Shipping carriers

• Analytics platforms

• Advertising providers

• Social media services

• Ecommerce technologies

These services are operated independently and may be governed by their own terms and privacy policies.

VEZLUPINA™ does not control every aspect of third-party services and is not responsible for their independent policies or practices.

16. External Links

Our website may occasionally provide links to third-party websites.

A link does not necessarily mean that VEZLUPINA™ endorses or controls the linked service.

If you visit a third-party website, you do so subject to that website's own terms, policies, and security practices.

We encourage you to review those policies before providing personal or payment information.

17. Customer Feedback

We welcome comments, reviews, suggestions, ideas, and other feedback regarding our products and customer experience.

When you voluntarily submit feedback to us, you confirm that:

• You have the right to submit it

• It does not knowingly violate another person's rights

• It does not contain unlawful or malicious content

Subject to applicable law, we may use non-confidential feedback for purposes such as improving products, services, and customer experience.

18. Errors & Corrections

Despite reasonable efforts, our website may occasionally contain mistakes or outdated information.

Examples may involve:

• Product descriptions

• Images

• Prices

• Discounts

• Availability

• Shipping information

• Promotional conditions

We reserve the right to correct such information and, where reasonably necessary, cancel or adjust affected transactions.

If a material change affects an already placed order, we may contact the customer or provide an appropriate remedy.

19. Prohibited Conduct

You agree not to misuse our website or Services.

Prohibited activities include using the Services to:

• Violate applicable laws

• Commit or facilitate fraud

• Infringe intellectual property rights

• Submit malicious software

• Interfere with website security

• Attempt unauthorized access

• Harvest personal information unlawfully

• Send spam or phishing communications

• Impersonate another person or organization

• Manipulate transactions or payment systems

• Abuse promotional programs

• Engage in conduct that materially disrupts normal website operation

We may restrict access where reasonably necessary in response to suspected misuse.

20. Website Availability

We aim to keep the VEZLUPINA™ website accessible and functional.

However, continuous or uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance

• Technical problems

• Hosting interruptions

• Security updates

• Third-party service outages

• Circumstances outside our reasonable control

We may update, modify, or discontinue portions of the Services from time to time.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always operate without interruption

• Every error will immediately be corrected

• Every feature will remain permanently available

• Third-party services will always function without disruption

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Pet Life, LLC and VEZLUPINA™ will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use or inability to use our Services.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

Your statutory consumer rights remain unaffected where they apply.

23. Customer Responsibility

You agree to use our Services lawfully and in accordance with these Terms.

To the extent permitted by law, you may be responsible for losses arising from your intentional misuse of the Services, fraudulent activity, or material violation of these Terms.

24. Suspension or Termination

We may suspend or restrict access to the Services when reasonably necessary because of:

• Fraudulent activity

• Security concerns

• Unlawful conduct

• Material violations of these Terms

• Abuse of our systems

Termination or restriction of access does not remove obligations that arose before the effective date of termination.

25. Governing Rules

These Terms will be interpreted in accordance with applicable laws and mandatory consumer protection requirements relevant to the transaction.

Nothing in these Terms is intended to remove legal rights that cannot lawfully be waived.

Where applicable law gives consumers the right to bring a claim in their local jurisdiction, these Terms do not override that right.

26. Changes to These Terms

We may revise these Terms periodically to reflect changes in:

• Our Services

• Store operations

• Payment methods

• Fulfillment practices

• Legal requirements

• Website technology

The latest version will be posted on this page together with an updated revision date.

Continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

27. Contact Information

Questions regarding these Terms & Conditions may be directed to:

VEZLUPINA™
Operated by: Pet Life, LLC
Email: service@vezlupi.com

We aim to keep our store policies straightforward and transparent so you can shop for your pet with confidence.