Returns, Exchanges & Refunds

At VEZLUPINA™, operated by Pet Life, LLC, we want you to feel confident when shopping with us.

If something about your order is not quite right, this policy explains how return requests, exchanges, damaged items, and refunds are handled.

30-Day Return Period

Most eligible items may be returned within 30 days after delivery.

To qualify for a return, the merchandise should generally meet the following conditions:

Unworn, unused, and in resalable condition
Free from pet hair, stains, odors, washing, or visible wear
Original tags and packaging included when applicable
Accompanied by valid proof of purchase or order information

Items returned in a condition that prevents resale may be declined.

Starting a Return

Before sending any merchandise back, please contact our customer care team:

service@vezlupi.com

When contacting us, please include:

Your order number
The item you would like to return
A brief reason for the request
Photos when the item arrived damaged, defective, or incorrect

Once your return request has been reviewed, we will provide the appropriate return instructions and, when applicable, return shipping information.

Please do not send products back before receiving return authorization.

Unauthorized returns may not be accepted or processed.

Damaged, Defective or Incorrect Orders

Please inspect your package shortly after delivery.

If you receive an item that is:

Damaged during shipment
Defective upon arrival
Different from the item ordered
Missing an expected component

Providing clear photos of the product and packaging may help us review the issue more quickly.

Once verified, we will work with you toward an appropriate resolution, which may include a replacement, refund, or other available solution.

Items That May Not Be Returnable

For hygiene, customization, or promotional reasons, certain products may be excluded from standard returns.

Examples may include:

Used or Worn Pet Apparel
Products showing signs of wear, washing, pet hair, odors, stains, or damage caused after delivery.

Personalized Merchandise
Items customized specifically for an individual customer or pet.

Gift Cards
Gift cards and similar stored-value products are generally non-refundable.

Final Sale Products
Items clearly marked as final sale or otherwise identified as non-returnable at the time of purchase.

If you are uncertain about whether your item qualifies, contact us before sending it back.

Need a Different Size or Style?

For the quickest exchange experience, we generally recommend:

Requesting a return for the original eligible item
Following the return instructions provided by our support team
Placing a separate order for the preferred size, color, or style

This helps avoid delays caused by inventory availability changing while the original return is in transit.

European Union Orders

Customers receiving eligible orders within the European Union may have additional cancellation or withdrawal rights under applicable consumer protection laws.

Where legally applicable, eligible customers may generally exercise a 14-day withdrawal period.

Returned merchandise should normally be:

Unused and unworn
In its original condition
Returned with original packaging where reasonably possible
Accompanied by proof of purchase

Statutory consumer rights apply independently of any additional voluntary return policy offered by VEZLUPINA™.

How Refunds Are Processed

After your returned item arrives, it will be inspected before a refund decision is finalized.

Once your return is approved:

The refund will generally be issued to the original payment method
Processing may take up to 10 business days
Your bank, card issuer, or payment provider may require additional time before the funds appear in your account

You will be notified when your return has been reviewed and the refund has been initiated.

If more than 15 business days have passed since your refund was approved and you still have not received the funds, please contact us at:

service@vezlupi.com