At VEZLUPINA™, operated by Pet Life, LLC, we want your order experience to feel clear and dependable from checkout to delivery.
This Shipping & Delivery Guide explains how orders are prepared, dispatched, tracked, and delivered, as well as what to expect if a shipment is delayed, damaged, or lost in transit.
How We Fulfill Your Order
VEZLUPINA™ offers thoughtfully selected pet apparel designed for everyday comfort, seasonal wear, and modern pet lifestyles.
To keep inventory flexible and help products reach customers efficiently, orders may be fulfilled through trusted manufacturing partners or regional fulfillment facilities.
This fulfillment model helps us:
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Maintain a broader selection of pet apparel
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Keep pricing practical and competitive
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Reduce unnecessary inventory storage
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Minimize excess handling and packaging
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Route orders through suitable fulfillment locations
Because different items may be stocked at different facilities, some orders may occasionally arrive in separate packages.
Order Preparation
Every order goes through processing before it leaves the fulfillment facility.
Standard Processing Time
Please allow approximately:
2–5 business days
for order verification, preparation, quality review, and packing.
Busy Shopping Periods
During holidays, seasonal sales, major promotions, or periods of unusually high order volume, preparation may require up to:
6 business days
Business days generally exclude weekends and public holidays.
Shipping Charge
Unless a different amount is displayed during checkout, a standard shipping fee of:
$6.99 per order
applies.
Any available shipping promotions, free-shipping offers, or special rates will be shown before your purchase is completed.
Estimated Delivery Times
Delivery speed varies according to the destination, shipping carrier, fulfillment location, customs procedures, and local delivery conditions.
United States
Estimated transit time:
8–14 business days
Canada, United Kingdom & Australia
Estimated transit time:
10–16 business days
Other International Destinations
Estimated transit time:
14–21 business days
These timeframes begin after an order has been processed and shipped.
They are estimates rather than guaranteed delivery dates.
Why Delivery May Occasionally Take Longer
Although we work to keep orders moving efficiently, circumstances outside our direct control may affect delivery.
Possible causes include:
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Carrier network delays
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Severe weather
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Public holidays
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High seasonal shipping volume
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Customs inspection
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Local delivery disruptions
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Incomplete or incorrect shipping information
We appreciate your patience when unexpected carrier delays occur.
Order Tracking
Once your package has been dispatched, tracking information will normally be sent to the email address provided at checkout.
Please keep in mind that a new tracking number may not show movement immediately.
Tracking Activation
Carrier systems may require approximately:
1–3 business days
to display the first tracking update.
A temporary lack of tracking activity does not necessarily mean that the shipment has stopped moving.
International Orders & Import Charges
International customers should be aware that shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Where applicable, international orders may be shipped on a Delivered Duty Unpaid (DDU) basis.
This means:
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Import duties and local taxes are generally the customer's responsibility
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Customs charges are not normally included in the product price or shipping fee unless specifically stated at checkout
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Customs authorities may hold a parcel while completing an inspection
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VEZLUPINA™ cannot control or guarantee customs clearance times
Import requirements vary by country, so customers should review local regulations when necessary.
Need to Change or Cancel an Order?
We begin processing orders quickly after they are placed.
If you notice an incorrect shipping address or would like to request a cancellation, contact us within:
12 hours of placing your order
Email:
Please include your order number and clearly explain the requested change.
We will make reasonable efforts to help, but once an order has entered fulfillment or has already shipped, changes and cancellations may no longer be possible.
Check Your Shipping Information Carefully
Customers are responsible for providing complete and accurate delivery information at checkout.
Before submitting your order, please verify:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact information
Incorrect or incomplete addresses may result in delays, failed delivery attempts, or packages being returned by the carrier.
If Your Package Arrives Damaged
Please inspect your order after delivery.
If the parcel or merchandise arrives visibly damaged, contact us within:
72 hours after delivery
Please include:
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Your order number
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A description of the issue
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Clear photos of the merchandise
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Photos of the outer packaging when relevant
Once reviewed, we will determine the appropriate resolution, which may include a replacement or another available solution.
Contact:
Lost Packages
Tracking delays and lost shipments are not the same.
If tracking has not changed for an extended period, our support team may ask you to allow additional time while the carrier completes its delivery process.
If the shipping carrier officially confirms that a package has been lost in transit, VEZLUPINA™ will review the order and arrange an appropriate resolution, which may include a replacement at no additional product cost.
Delivered but Cannot Find Your Package?
If tracking indicates that your package was delivered but you cannot locate it, we recommend first:
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Checking around the delivery location
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Asking household members or neighbors
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Checking apartment reception or mailrooms
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Contacting the local carrier
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Allowing a short period in case the carrier marked the parcel delivered early
If the package remains missing, contact us with your order and tracking details so we can help review the situation.
Multiple-Package Deliveries
Some orders containing multiple products may ship from different fulfillment facilities.
As a result:
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Products may arrive on different days
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More than one tracking number may be issued
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Receiving only part of an order does not necessarily mean items are missing
Additional tracking details may be provided as the remaining packages are dispatched.
VEZLUPINA™ Shipping Support
Questions about shipping, tracking, address changes, or delivery issues can be directed to our customer care team.
Brand: VEZLUPINA™
Company: Pet Life, LLC
Email: service@vezlupi.com
Thank you for shopping with VEZLUPINA™.
We aim to make every delivery as straightforward as possible—from the moment your order is placed until your pet's new favorites arrive at your door.